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FAQ

Frequently asked customer questions
Special offers and seasonal promotions
Charity and sustainability initiatives
Location-specific enquiries
Styling and outfit combinations
Lingerie accessories
Sports underwear
Fashion and trends
Fabrics and technology
Collections and new arrivals
Lingerie care and maintenance
Sizing and fit questions
Bodysuits and corsetry lingerie
Bridal and occasion lingerie
Stockings, tights and accessories
Home wear and pyjamas
Swimwear
Push up
Seamless and wire-free underwear
How to choose and wear a bra
General questions about the Anabel Arto brand
Product Information
Placing an order
Delivery and Payment
Exchanges and Returns
Loyalty Programme
Have questions?

Contact us by phone on (063) 320-11-37 or take a look at these frequently asked questions. We’ve gathered the most relevant answers to save you time and make things easier.

Frequently asked customer questions
What languages are available on the website?
Special offers and seasonal promotions
Are there any special offers for subscribers? Are there discounts for Black Friday? When does the seasonal sale start? Are there any promotions for Valentine’s Day? Are there sales on previous collections? Are gift certificates available?
Charity and sustainability initiatives
How can you find out about charity campaigns? Does the brand take part in charitable projects? Does the brand support women in difficult life situations? Is the brand planning to move away from plastic packaging? Does the brand have a sustainability policy? How does the brand reduce its carbon footprint?
Location-specific enquiries
What languages are available on the website? Does Anabel Arto have its own stores?
Styling and outfit combinations
Which colours work well together? What should I wear under a dress with a deep neckline? Can different textures be mixed? How do I choose lingerie to wear under a sheer blouse? Can different tops and bottoms be mixed and matched? Do I need to buy a matching set in one colour? How do I choose a set as a gift?
Lingerie accessories
Can you buy hardware separately?
Sports underwear
Can a sports bra be worn for everyday use? What level of support is needed for running workouts? Which colours of sports underwear are on trend? Does Anabel Arto offer compression leggings? Should you choose sports leggings based on your height? Is there a sports collection available? What should I take into account for when choosing an Anabel Arto sports top? Which types of activities are Anabel Arto sports bra tops suitable for? What should I choose for sports activities?
Fashion and trends
What does “lingerie as outerwear” mean? How do I use a bra extender? What are silicone nipple covers used for? Which tights prints are currently in style? What is the “nude trend”? Can different textures be mixed?
Fabrics and technology
Can old underwear be sent for recycling? Are recycled materials used? Does the brand use eco-friendly fabrics? Why is it important to choose breathable materials? What is elastane? Are synthetic materials harmful? What materials does Anabel Arto use? How can you recognise high-quality lace? What is French lace? What makes Anabel Arto lingerie sets unique? What materials and fabrics does Anabel Arto use?
Collections and new arrivals
Where can I view the lookbook? How often are new collections released?
Lingerie care and maintenance
Underwear care Can sports underwear be machine-washed? How should you store underwear when travelling? How should I care for a lace bra? How long does high-quality lingerie last? Can tights be machine-washed? Can a silk pyjama set be machine-washed? How should I care for a lace bra? How can I remove stains from delicate fabric? Can I use fabric softener? Why is it important to use a laundry bag? How should seamless lingerie be washed? What lingerie care accessories are essential? What are the features of the operation of swimwear?
Sizing and fit questions
How do I determine my bra size? Where can I get advice? How can I tell if lingerie fits properly? What should I do if different measurements fall into different sizes? How do I take measurements for an online order? What should I do if my size falls between two options? How do I determine my bra size? How can I tell if the lingerie fits properly? What if different body measurements fall into different sizes? How do I take measurements for an online order?
Bodysuits and corsetry lingerie
What is the difference between a corset and a shaping corset? What types of bodysuits are available? What are the benefits of a bodysuit? What is a bodysuit?
Bridal and occasion lingerie
How can I store lace lingerie before the wedding? When should I buy bridal lingerie? How do I choose lingerie for a wedding dress? What is a capsule collection? How do I choose lingerie for a wedding dress? What should I wear under an evening dress?
Stockings, tights and accessories
Where can you buy a garter? What is a garter? What is the difference between stockings and tights? What are compression tights? How do I choose the right denier for tights? Do I need a suspender belt for stockings? What is a bridal garter? What is a suspender belt? What is a suspender belt? What should I pay attention to when choosing shapewear?
Home wear and pyjamas
Is a nightdress a good gift option? What should I choose for winter? Which pyjamas are best for summer? Do I need to try on pyjamas? How do I choose the right pyjama size? What fabrics are used for pyjamas? What is the difference between a robe and a kimono? Which robes will be popular in 2025?
Swimwear
Does the size change after washing? How should I care for a swimsuit? How many swimsuits should I take on holiday? Does Anabel Arto offer swimwear for pregnant women? Which swimwear colours will be on trend in 2026? How do I choose a swimsuit for my body type? What swimsuit styles are available? How do I choose the right swimsuit size? What is the difference between a monokini and a one-piece swimsuit? What is a tankini? How do I choose the right swimsuit size online? Which swimwear styles will be popular?
Push up
What creates the added volume in a push-up bra? What types of push-up bras are available? What effect does a push-up bra create? How do I care for a push-up bra?
Seamless and wire-free underwear
Can seamless lingerie be worn in hot weather? Who is seamless lingerie suitable for? What is seamless lingerie? How should shapewear be tried on and worn to avoid discomfort? What mistakes are most commonly made when choosing shapewear? What’s the difference between a seamless bra and a classic one?
How to choose and wear a bra
How do I choose a bra for a larger bust? Can I wear the same bra for several days in a row? What should I do if a bra has stretched out? Which bra styles suit a smaller bust? When should I replace a bra with a new one? Can I wear the same bra for several days in a row? Do Anabel Arto bralettes offer any support? Are Anabel Arto bralettes suitable for everyday wear? How do Anabel Arto bralettes differ from classic bras? Is a bralette suitable for the office? How to determine your bra size? How do I choose a bra for a fuller bust?
General questions about the Anabel Arto brand
Does Anabel Arto have its own stores? When was the Anabel Arto brand established? Who makes Anabel Arto lingerie?
Product Information
What types of products does Anabel Arto offer? What gifts can you receive with a purchase? Is custom-made lingerie available? Does the brand offer collections for teenagers?
Placing an order
How do you place an order on the website? Can Anabel Arto products be ordered online? How can I cancel an order? How long does order processing take? Is gift wrapping available? Are there stores in Odesa? Where can I buy Anabel Arto lingerie in Kyiv? How can I get advice on choosing a product? Can I order Anabel Arto products online? How to make a purchase
Delivery and Payment
How much does delivery cost? Which payment methods are available? Is free delivery available when you spend over a certain amount? Is delivery available in Lviv? Is fitting available upon delivery? How can I track my order? Can I place an order to other countries? How long does delivery take? How long does delivery within Ukraine take? Payment Delivery place Estimated delivery time Cost of delivery Delivery
Exchanges and Returns
What should I do if an item arrives with a defect? Can sale items be returned? Can I exchange a size? Return / Exchange
Loyalty Programme
Can you get a birthday discount? How can I check my bonus balance? Do bonus points expire? How can I use my bonus points? How many bonus points are earned from a purchase? How can I get a promo code? Are there discounts for loyal customers? The bonus program is